Delivery and Shipping Questions

You will be sent a tracking number by either Royal Mail or DPD as soon as your order is dispatched. Please see the Shipping Policy in the help centre located at the bottom of this page for further information.

If you still have any difficulties, just get in touch and we’d be happy to help

FREE 48h DELIVERY ON ORDERS ABOVE £50. We have 4 options to choose from which are all trackable and require a signature on delivery. These are: Royal Mail Tracked 48, Royal Mail Tracked 24, DPD Express Next Day Delivery and DPD Weekend Delivery.

This can only be done if the order is yet to be dispatched. If you need to change the delivery address, it would be best to contact us as soon as possible to amend it.

We would suggest taking great care in entering your delivery details, as we would be under no obligation to send out replacement items or refund you if your address is not entered correctly.

Your courier will most likely leave a calling card for you with details of your parcel’s whereabouts. It could be with a neighbor, in a safe place or in a local depot. You will also receive SMS and/or email updates depending on which courier is handling it. Please see the Shipping Policy for more insight.

The Royal Mail services usually deliver on weekends, however this is not guaranteed, and will most likely be the next working day.

The DPD Express Next Day Delivery does not include weekends, however if you choose the DPD Weekend Delivery option (for orders placed on Friday), they will deliver on Saturdays.

We are sure to make the packaging as discreet as possible. All of our parcels arrive in a plain box with no logo, so there is no indication whatsoever of what’s inside.

There is no invoice included in the box. We only send the invoice to you via email as soon as the order is placed.