Care & Cleaning
FAQs, delivery, returns & support
RaptureWorks makes it easy to keep your sex toys fresh, safe and long-lasting. Clean before first use and after every session, use the right products for each material, and let items dry fully before storage. Below you’ll find clear, practical tips that protect both your body and your toys.
General cleaning
How to clean
- Rinse with warm water and a toy cleaner or mild, unscented soap.
- Avoid bleach, alcohol gels, antibacterial sprays and abrasive pads.
- Work gently into textures, seams and creases; a soft brush can help.
- Rinse thoroughly, then air-dry — don’t re-sheath or close cases while damp.
Storage
- Keep each item in its own bag or case to avoid lint and material contact.
- Store cool and dry, away from heat or sunlight. Remove batteries for long breaks.
Material-specific care
Silicone
Non-porous, easy to clean. Use water + cleaner/soap. Avoid silicone lube unless the brand confirms compatibility.
Glass & Metal
Non-porous. Wash with cleaner/soap and warm water; dry well. Check temperature before use.
ABS Plastic
Wipe with a damp cloth and cleaner. If not waterproof, don’t soak.
TPE / TPR / “Skin-feel”
Porous. Clean gently, air-dry fully, then dust with renewing powder to keep the feel.
Latex & Rubber
Use mild soap; rinse thoroughly. Dry and apply dressing/shine if desired. Watch for sensitivities.
Leather (bondage)
Spot-clean with a damp cloth; use leather cleaner/conditioner. Keep dry; never soak.
Lubricant compatibility
- Water-based lube is the safe default for all materials.
- Silicone toys: avoid silicone lube unless the brand states it’s safe.
- Oil-based lubes can degrade latex and some elastomers — use with care.
Rechargeable & waterproof toys
- Make sure the toy is completely dry before charging; keep ports moisture-free.
- Check the IP rating before submerging — “water-resistant” isn’t bath-safe.
- Use the original charger/cable where supplied.
FAQs
Before first use and after every session. If sharing or switching between body areas, clean in-between.
Yes — mild, unscented soap works. Avoid harsh chemicals and perfumes. A dedicated sex toy cleaner is ideal.
For porous “skin-feel” materials (like TPE/TPR), a renewing powder helps keep the surface smooth after drying.
Separately in individual bags or cases, clean and dry, away from heat/sunlight. Remove batteries for long breaks.
Usually no — silicone lubes can bind to silicone surfaces. Use water-based unless the brand or product explicitly says otherwise.
Check the IP rating. “Water-resistant” means splashes only; fully waterproof toys are safe to submerge to the depth stated.
POPULAR PRODUCTS
Keep it clean
Gentle, effective toy cleaners and renewal powders for all your sex toys.
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Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.