1
Dispatch days
Monday–Friday only (no weekends or UK bank holidays).
Help Centre
Track Your Order
Track Your Order
Check your parcel in seconds — live updates from Royal Mail & DPD
Every order comes with a tracking link so you can follow it step by step. Just use the DPD or Royal Mail link from your dispatch email to see the latest scans, estimated delivery time, and any redelivery options. If you’ve not received a tracking email, remember to check your junk or spam folder first.
Track Your Order
DPD (UK & International)
Use your DPD tracking link from our dispatch email or the DPD app to see live updates and manage delivery options.
Open DPD TrackingFeatures: 1-hour delivery window on the day, change delivery date, deliver to a shop, leave with neighbour (where eligible).
Royal Mail (UK)
Enter your Royal Mail tracking number from our dispatch email to see the latest scan events and delivery status.
Open Royal Mail TrackingTracked 24/48 show despatch, in-transit and delivered scans. Redelivery and collection options available if you miss it.
Essentials
2
Cut-off time
Orders placed before 14:30 usually ship the same working day.
3
Your tracking details
Find your link/number in our dispatch email (check junk/spam).
4
Multiple parcels
Large orders may ship in more than one parcel; each has its own tracking.
What your status means
DPD
We’ve received your parcel details
Label created; awaiting first scan.
At depot / In transit
Moving through the network.
Out for delivery
Morning update with a 1-hour window.
Delivered
Delivered to address, neighbour, or pickup shop (see proof in DPD).
Royal Mail
Sender preparing item
Label created; awaiting first scan.
Accepted at Post Office / Mail Centre
First intake scan.
In transit
Moving through the network.
Out for delivery
With your local delivery office.
Delivered
Delivered or delivery attempt made (redelivery options available).
Common Issues
- Tracking says “label created” only: Updates once the parcel receives its first carrier scan (usually later the same day, or the next working day if after cut-off).
- No tracking email: Check junk/spam. Still can’t find it? Contact us with your order number.
- Delay shown in network: Weather, peak season, or local backlog. Updates appear once the next scan is made.
- International: Customs processing can add time. Use the same tracking link; scans resume after clearance.
Need to make a change?
DPD options
- Use your link/app to rearrange delivery, choose a pickup shop, or leave with neighbour (where eligible).
- If you missed it: DPD will attempt again or hold at a pickup point.
Royal Mail options
- If you missed it: use the "Something for you" card or online portal to book redelivery or collect from your delivery office.
- Address changes aren’t possible after dispatch; Royal Mail can hold for collection at your local office.
FAQs
{# blocks #}
Yes—once your parcel receives its first carrier scan, tracking will update. This can be later the same day or the next working day if after cut-off.
Orders placed Mon–Fri before 14:30 usually ship the same working day. We don’t dispatch on weekends or UK bank holidays.
Address changes aren’t guaranteed after dispatch. DPD offers in-flight options (date change, pickup shop, neighbour) via the link/app. Royal Mail can hold for collection at your local office.
DPD: rearrange via your link/app or collect from a pickup point.
Royal Mail: use the redelivery service or collect with the “Something for you” card.
Customs processing can add time. Tracking resumes with the next scan after clearance.
Still need help with your delivery?
Message our UK team with your order number and postcode.
Contact Support
Helpful Guides & Answers
Clear, honest information — no funny business.
- Step-By-Step Guides
- Discreet Service
- UK Support
Click Here For More Information
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.