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Need help with an order, product advice, or just have a general question? Our support team is available Monday to Saturday, 09:00–18:00 (UK time). Choose the option that suits you best and we’ll get back to you as soon as possible.
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FAQs
All orders placed Monday to Friday before 14:30 are sent the same day. Orders placed after 14:30, at weekends, or on bank holidays are dispatched the next working day.
Once your parcel has been dispatched you’ll receive a tracking link by email. You can also use our Track My Order tool at any time.
If you haven't received a confirmation or tracking number, please check your spam before contacting us.
Our courier partners may deliver on Saturdays, but it is never guaranteed. If you definitely need it on Saturday, select our DPD Weekend Delivery option at checkout.
If you’ve just placed your order, contact us as soon as possible with your order number. If it’s already dispatched, we’ll guide you through the returns process instead.
No problem. Just visit our Returns & Refunds page to start the process and check the terms & conditions.
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Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.
Delivery Information · Returns & Refunds · Discreet Experience
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.
Delivery Information · Returns & Refunds · Discreet Experience