Discreet Experience
Plain parcels, anonymous billing — your privacy is always protected.
At RaptureWorks, your privacy comes first. Every order arrives in plain, unbranded packaging, with no product names on the label and no invoice in the box. On your bank statement you’ll simply see RW ONLINE. Below you’ll find exactly how our discreet delivery and billing work, plus answers to common questions.
Order Timeline
Order placed securely
Once your order is placed securely, we email your confirmation straight away and send tracking when it’s dispatched. No paperwork inside the parcel — receipts are emailed.
Private billing
Your statement shows RW ONLINE (or similar). Product names never appear.
Plain packaging
Unbranded plain box, items wrapped securely. No logos, no product names.
Neutral label
Standard address label and barcode with our company details — nothing suggests the contents.
You control delivery
Use the tracking link to change the day, choose a safe place, or divert to a pickup shop (where supported). Notifications are neutral.
Easy, discreet returns
Follow our Returns & Refunds guide. Send back in plain packaging; clean hygiene items first. We email all instructions.
Private Billing
- Card / PayPal / Wallet payments appear as RW ONLINE (or similar) on your bank statement.
- Extra bank authentication (3-D Secure / SCA) may be requested for added protection.
- We never store full card details or CVCs.
- Receipts and invoices are emailed — nothing paper goes in the parcel.
International & Customs
- Where customs forms are required, we use accurate but generic item descriptions and declare values as required by law.
- Packaging stays plain and unbranded throughout transit; product names are never printed on labels.
- Customs duties/taxes (if charged) are the customer’s responsibility and vary by country.
- Tracking updates remain neutral and do not reveal product details.
FAQs
Your order arrives in a plain, unbranded box with a neutral address label. There are no logos or product names anywhere on the outside.
No. All receipts and invoices are sent by email only. Nothing paper goes inside the parcel.
Your payment will appear as RW ONLINE (or similar). Product names are never shown on billing.
No. Courier notifications are neutral and never mention the products. They’ll only reference delivery details like date, time and location.
We use encrypted checkout and PCI-DSS compliant payment providers. Your details are used only to process and deliver your order — never shared or sold.
Questions about discreet delivery or billing?
We’ll reply quickly — your privacy is always in control.
Contact Customer Support
Helpful Guides & Answers
Clear, honest information — no funny business.
- Step-By-Step Guides
- Discreet Service
- UK Support
Read delivery & returns details
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.