Payment & Security
Safe ways to pay, and how we keep your details secure
All payments on RaptureWorks are processed by PCI-compliant providers over secure, encrypted connections. We don’t store your full card details, and Strong Customer Authentication (3-D Secure) is supported for extra protection.
Ways to pay
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Klarna
How We Keep You Safe
- PCI DSS Level 1: Payments are handled by certified providers — we never store full card numbers or CVCs.
- SSL/TLS encryption: Your data is protected in transit across every page and checkout step.
- 3-D Secure (SCA): Extra authentication may be requested by your bank for added protection.
- Fraud screening: Orders are automatically checked; occasionally we may ask for further verification.
- Privacy: We only use your details to fulfil your order and support you — never to share or sell.
Troubleshooting Payments
- 3-D Secure failed: Re-try with the same card or a different method (PayPal, Apple Pay, Google Pay, Klarna).
- Bank declined: Check funds, daily limits or out-of-area holds; your bank can instantly lift most blocks.
- Address mismatch: Make sure your billing address matches your bank statement exactly.
- Still stuck? Contact us — we’ll help you complete your order safely.
Statements & Klarna
- Statement descriptor: Card payments will appear on your bank statement as RW ONLINE or similar.
- Klarna: Payments are managed by Klarna; your schedule updates as soon as we ship or refund.
Questions about paying safely?
We’re here to help with 3-D Secure, Klarna, PayPal, Apple Pay and more.
Contact Customer Support
Helpful Guides & Answers
Clear, honest information — no funny business.
- Step-By-Step Guides
- Discreet Service
- UK Support
Click Here For More Information
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.
Find answers fast. Browse step-by-step guides and FAQs.
Contact us. If you can’t find what you need, message us and we’ll reply during support hours.
Returns & refunds. Start a return, check eligibility, and see processing times.
Discreet experience. Plain packaging and private billing descriptors for your peace of mind.