Privacy Policy (full)

Last updated: 26 September 2025

Rapture Works (“we”, “us”, “our”) operates the website and store at raptureworks.fun (the “Site”). This Privacy Policy explains how we collect, use, share and protect your personal data when you browse the Site, place an order, contact us, or interact with us via Email, WhatsApp or Live Chat.

We follow the UK GDPR and the Data Protection Act 2018. If you are in the EU/EEA, the same standards apply.

1. Who is the controller?

Rapture Works (“RaptureWorks”, “RW”)
182–184 High Street North, London, E6 2JA, UK
Email: info@raptureworks.fun
WhatsApp: +44 7951 826 618

2. Data we collect

  • Identity & contact: name, email, phone, billing/shipping addresses.

  • Order details: products, cart, delivery options, gift messages.

  • Payment references: payment status, method and gateway reference (we do not store full card numbers).

  • Support content: messages you send by email, WhatsApp or live chat and our replies.

  • Device & usage: IP address, browser, device type, pages viewed, cookies.

  • Marketing preferences: newsletter opt-ins/outs and your consent status.

3. Sources

  • Directly from you (checkout, forms, messages).

  • Automatically via cookies and similar technologies.

  • From service providers (e.g., payment approval/decline status, anti-fraud signals).

4. Purposes & legal bases

  • To fulfil your order (contract): process payment, deliver goods, provide support, handle returns/warranty.

  • To operate and secure the Site (legitimate interests): fraud prevention, debugging, analytics.

  • To communicate (contract/legitimate interests): service emails, order updates, support replies.

  • Marketing with consent (consent): newsletters; you can unsubscribe anytime.

  • Legal compliance (legal obligation): accounting, tax, product safety, age restrictions (18+).

5. Cookies & analytics

We use necessary cookies for cart/checkout and optional cookies for analytics and UX. See our Cookie Notice for details and controls. You can change consent at any time via the cookie banner/settings.

6. Payment processing

Payments are processed securely by PCI-compliant providers (e.g., Shopify Payments/Stripe, PayPal, Klarna). We receive confirmation/decline info and a transaction reference; we do not store your full card data. Your bank statement may show “RW ONLINE”.

7. Messaging platforms

If you contact us on WhatsApp or live chat, your messages are processed by those platforms as your communications provider. We use the content solely to support you and retain it as described below.

8. Delivery & logistics

To deliver your order we share necessary details (name, address, phone/email) with couriers such as Royal Mail and DPD. For international shipments, customs declarations may include product descriptions and values.

9. Anti-fraud & platform providers

We may use anti-fraud and security tools to protect our customers and business. Our store is hosted on Shopify, which provides the ecommerce platform, checkout, and secure infrastructure.

10. International transfers

Some providers may process data outside the UK/EEA. Where they do, we ensure appropriate safeguards (e.g., UK Addendum to EU Standard Contractual Clauses, adequacy decisions) are in place.

11. How long we keep data

  • Orders & invoices: typically 6 years (legal/accounting).

  • Support messages: as long as needed to resolve your enquiry and maintain service history.

  • Marketing: until you unsubscribe or withdraw consent.

  • Device/analytics: per our Cookie Notice.

12. Sharing your data

We share data only with trusted service providers to run our store and fulfil your requests:

  • Store platform & hosting: Shopify

  • Payments: Shopify Payments/Stripe, PayPal, Klarna

  • Delivery: Royal Mail, DPD

  • Email & transactional messaging tools

  • Analytics/anti-fraud/security tools
    Each provider processes data under a contract and only for our stated purposes.

We do not sell your personal data.

13. Your rights (UK/EU)

You may:

  • Access, correct or delete your personal data.

  • Object to or restrict processing in certain cases.

  • Receive a copy in a portable format.

  • Withdraw marketing consent at any time.
    To exercise a right, contact us using the details below. We will respond within one month.

14. Children

This Site is intended for adults 18+ only. We do not knowingly collect data from children.

15. Data security

We use technical and organisational measures to protect your data (TLS/SSL encryption, access controls, least-privilege, PCI-compliant payment gateways). No method is 100% secure, but we work to keep your information safe.

16. Complaints

If you have concerns, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.

17. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

18. Contact us

Rapture Works
182–184 High Street North, London, E6 2JA, UK
Email: info@raptureworks.fun
WhatsApp: +44 7951 826 618

Read how we use cookies in our Cookie Policy.