Privacy Policy

• Order & account details – name, delivery/billing address, email, phone (for tracking updates).
• Payment info – processed by trusted providers; we never store full card numbers.
• Device & usage – IP, browser, pages viewed (for analytics and fraud prevention).
• Communications – emails, WhatsApp and live-chat messages so we can support you.
• Preferences – marketing opt-ins, wishlists, reviews you submit.

• To fulfil your order – payment, packing, delivery and tracking updates.
• Customer support – answering questions, returns and warranty help.
• Fraud prevention & security – to protect you and us from unauthorised activity.
• Site improvements – privacy-respecting analytics to make the store better.
• Marketing (optional) – only if you opt-in; you can unsubscribe anytime.

• Contract – to process payment, deliver your order and provide support.
• Legitimate interests – security, fraud prevention, core analytics.
• Consent – email marketing and optional cookies (you can withdraw anytime).

Checkout is protected by SSL/TLS encryption and processed by PCI-DSS compliant providers (Shopify Payments/Stripe, PayPal, Klarna). We never store full card details on our servers. For discretion, your bank statement shows RW ONLINE.

Cookies help the site work (cart, checkout, login), measure performance, and—if you allow—personalise marketing. You can manage cookies in your browser or via our cookie banner at any time.

• Couriers (e.g., Royal Mail, DPD) – address and contact details for delivery updates.
• Payment providers – to take payment and prevent fraud.
• Shopify – our ecommerce platform and hosting.
• Analytics – privacy-respecting tools to improve the site.

We never sell your personal data.

Some partners may process data outside the UK/EU. When they do, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

• Orders & invoices – typically 6 years (legal/accounting).
• Support messages – as long as needed to resolve your enquiry.
• Marketing – until you unsubscribe or withdraw consent.

• Access, correct or delete your personal data.
• Restrict or object to certain processing.
• Data portability.
• Unsubscribe from marketing at any time.

To exercise a right, just contact us using the details below.

Rapture Works
182–184 High Street North, London, E6 2JA, UK

Email: info@raptureworks.fun

WhatsApp: +44 7951 826 618